Slater Audiology Limited Privacy Policy

Our contact details

Name: Slater Audiology Limited

Address: 29 Ross Road, Cobham, Surrey, KT11 2AZ

Phone Number: (+44) 01932 867 598

E-mail: mail@slateraudiology.co.uk

Last updated: 5^th May 2021

The type of personal information we collect

We currently collect and process the following information:

·        Personal identifiers, contacts and characteristics (for example, name, date of birth and contact details)

·        Nominated party identifiers, contacts and characteristics (for example, if you would like us to deal with a spouse, family member, Power of Attorney etc. on your behalf)

·        Device information (for example, hearing aid make, model and colour, fitting data)

·        Sensitive personal data (for example, physical or mental health details including medical declaration and conditions)

·        Financial data (for example, card details to process payments for our payments or services)

·        Website data (for example, to monitor our website traffic to improve its functionality or aesthetics)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you or by our corporate customers for one of the following reasons:

·        To provide you with adequate and consistent care before, during and after the assessment and treatment of hearing disorders.

·        To collect remuneration from the relevant parties in exchange for these services.

We may share this information with:

·        Our corporate customers (to carry out replacements for hearing instruments that have been subject to an insurable loss)

·        Our suppliers (to order hearing aids and accessories to your specific needs)

·        Our insurers (in the event of a claim for an insurable loss made against us)

·        Your GP (with your consent, for onward referral of conditions outside of our scope of practice)

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us on the details listed at the start of the document.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored at Slater Audiology Limited, 29 Ross Road, Cobham, Surrey KT11 2AZ and on Company devices.

We keep your personal, medical and device information for up to 6 years to comply with our regulatory and insurance obligations.

We do not store any payment details.

We will dispose of your information via physical destruction or digital deletion as appropriate.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at the details listed at the start of the document if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Slater Audiology Limited, 29 Ross Road, Cobham, Surrey, KT11 2AZ.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk